INFORMATION AND COMMUNICATION (ICTs) USE FOR EFFECTIVE RECORDS MANAGEMENT IN HEALTH MINISTRY DELTA AND EDO STATE.

Abstract

The study investigated information and communication (ICTs) use for effective records management in Health Ministry in Delta State and Edo State. The descriptive survey research design was employed for the study. The total population of the study is 116 staff of health miniseries in Delta and Edo States. The total enumeration sampling techniques was used for the study since the population size was manageable. The instrument use for the study. The data obtained from the administration of the questionnaire were analysed using descriptive and inferential statistical. The finding of the study reveals the types of ICT in health ministry this includes; internet, world-wide web, CD-ROM, laptop and desktop computers. The finding also reveal that the extent of usage of information and communication techniques for managing the various records in the health ministry is low, due to the challenges it faced which include; improper management of paper work, inadequate ICT skills, lack of awareness, network failure etc. Recommendation include among other that health works and ministries in general should endeavour to embrace and apply ICT for records management; funding should be made readily available by government or through internally generated revenue to train staff and purchase state of the art ICT facilities including maintenance for achieving an ineffective and efficient records management process.