Journal of Education in Developing Areas
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IMPACT OF CONFLICT MANAGEMENT PRACTICES ON NON-ACADEMIC STAFF PERFORMANCE: A CASE STUDY OF AIR FORCE INSTITUTE OF TECHNOLOGY, KADUNA, NIGERIA

Mary Chinelo UBABUDU, Helen Naibo

Abstract


This study examined the impact of conflict management practices on the performance of non-academic staff of the Air Force Institute of Technology, Kaduna State, Nigeria. Survey research design was adopted for the study, with three research questions answered, and three null hypotheses tested at 0.05 level of significance. The study’s population was 1,129 non-academic employees of the Air Force Institute of Technology Kaduna. The sample size was 295 using the Taro Yamane formula to derive it. Structured questionnaires, titled ‘Conflict Management Practices and Employees’ Performance Scale (CMPEPS)’ was used to collect needed data, after three research experts from the Education Measurement and Evaluation of the Kaduna State University had validated it. The test-retest method was employed in ascertaining 0.89 as the reliability coefficient. Mean, standard deviation and z-test were used for the data analysis. The study found that collective bargaining, communication, and mediation had a significant impact on the performance of non-academic staff of the Air Force Institute of Technology, Kaduna. The study concluded that an increase in non-academic performance is dependent on the effectiveness of collective bargaining, communication, and mediation. Therefore, the variables should be considered very important when considering conflict-related issues for employee performance at Air Force Institute of Technology Kaduna, Nigeria.

Keywords


Impact; Conflict Management Practices; Employees Performance

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