TOTAL QUALITY MANAGEMENT PRINCIPLES FOR ADMINISTRATIVE EFFECTIVENESS IN RIVERS STATE OWNED UNIVERSITIES

Francis Bogbula Okwu; ThankGod James NWUKE. PhD

TOTAL QUALITY MANAGEMENT PRINCIPLES FOR ADMINISTRATIVE EFFECTIVENESS IN RIVERS STATE OWNED UNIVERSITIES

Francis Bogbula Okwu, ThankGod James NWUKE. PhD

Abstract

This paper investigated total quality management principles for administrative effectiveness in Rivers State owned Universities. Three research questions and three corresponding null hypotheses guided the study.A descriptive survey design was adopted in the study, and the population of the study consisted of 1,1985 lecturers from the universities in Rivers state. This consists of 5,034 male lecturers and 6,951 female lecturers from these universities. The sample for this study was 387 respondents; comprising of 148 male lecturers and 239 female lecturers in public Universities in Rivers State. The Taro Yamene formula was adopted in determining the sample size of the study. The instrument that was used for data collection was a self-constructed questionnaire titled ―Total Quality Management Principles for Administrative Effectiveness Questionnaire (TQMPAEQ). The reliability of the instrument was ascertained using Cronbach Alpha method statistics. The reliability index yielded a result of = 0.75 which showed that the responses were consistent and the instrument considered reliable and adopted for the study.The researcher administered 387 copies of the instrument to the respondents. 293 representing 75.8% were retrieved and this proportion was used. Data analysis for this study was done using Mean and Standard Deviation Statistics to answer the research questions while t-test inferential statistics was used to test the null hypotheses at 0.05 level of significance. The study found that ethics as a total quality management principle contribute to administrative effectiveness in Rivers State Owned Universities. It concluded that the integration of ethics, teamwork, and benchmarking as Total Quality Management (TQM) principles significantly contributes to administrative effectiveness. The study therefore recommend among others that Vice Chancellors should conduct regular workshops and training sessions focused on ethical leadership for university administrators, department heads, and staff and State Government should integrate benchmarking metrics and performance indicators into administrative processes and key performance evaluations.

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