CANDIDATES’ EXPERIENCE WITH JOINT ADMISSIONS AND MATRICULATION BOARD (JAMB) E-FACILITY: THE CASE OF PRE-DEGREE STUDENTS OF DELTA STATE UNIVERSITY ABRAKA, NIGERIA

Abstract

The study examined candidates’ experience with Nigerian Joint Admissions and Matriculation Board (JAMB) e-facility using students of Delta State University Abraka, Nigeria. The descriptive survey research design was adopted and the multistage sampling technique was used to select a sample size of 140 (but a total of 120 of them responded to questionnaire) from a population of 900 pre-degree students of Delta State University during the 2021/2022 academic session to participate in the study. Data were collected using a structured selfdeveloped questionnaire entitled “Candidates’ Experience with Joint Admissions and Matriculation Board (JAMB) E-facility Questionnaire”. A response rate of 86% was recorded and collected data were analyzed using percentage, frequency and mean. The study found that a majority of the respondents had positive perception of the JAMB e-facility; the respondents are moderately satisfied with the some of the features of the JAMB e-facility and majority of the students indicated that they had great challenge of time constraint/management with use of the e-facility. Others indicated challenge of poor state of computer facility and malfunctioning of computer accessories and ICT access/use skills. The study recommended that candidates should be trained on time management techniques during UTMEs and on the features of the efacility as well how to efficiently make use of it. This training should be done online by the Joint Admissions Matriculation Board before commencement of the sale of registration forms yearly. This will reduce the complaints of inadequate examination time/use of the e-facility and other challenges; that JAMB should ensure that it is easy to navigate its e-facility and make it user friendly.