LIBRARY SERVICES AND USER’S SATISFACTION IN DONALD EKONG LIBRARY, UNIVERSITY OF PORT HARCOURT, RIVERS STATE.

Abstract

This study investigated library services and users’ satisfaction in the Donald Ekong Library, University of Port Harcourt. The objectives were to identify the various library services rendered to users and to examine the challenges they face in utilizing these services. A descriptive survey research design was adopted, with a population of 328 undergraduate students from the Department of Library and Information Science for the 2021–2024 academic session. Using stratified random sampling, 164 respondents were selected, and data were collected through a structured questionnaire titled Library Services and Users’ Satisfaction Questionnaire (LSUSQ). Out of the 164 questionnaires distributed, 120 were duly completed and analyzed using mean and standard deviation. Findings revealed that the Donald Ekong library provides circulation services such as book borrowing, renewal, shelving, handbook lending services for effective services delivery. It also revealed that reference services are concerned with direct personal assistance to users seeking their area of interest. The study concludes that user satisfaction is a key indicator of effective library service delivery. It recommends improved funding and infrastructure development for the University of Port Harcourt for effective services delivery.