TECHNOLOGY USE AND RECORD MANAGEMENT PRACTICES AMONG RECORD OFFICERS IN OGUN STATE TERTIARY INSTITUTIONS.

Abstract

This study investigates information technology and record management practices among record officers in tertiary institutions in Ogun State, Nigeria. Records management plays a critical role in ensuring effective information storage, conservation, and retrieval, which are essential for institutional growth, accountability, and efficient service delivery. Despite its importance, prior literature highlights a gap in awareness and understanding of modern record management practices among record officers, necessitating an inquiry into their level of readiness, perceived benefits, and challenges associated with adopting digital solutions.

The objectives of the study were to determine the availability and rate of use of information technologies, as well as to examine existing record management practices within tertiary institutions. Guided by a descriptive survey research design, the study population comprised 214 record officers, selected using a total enumeration method. Data were gathered through a structured questionnaire titled Information Technology Use and Record Management Practices Scale” administered with the support of four research assistants. Face and content validity of the instrument was carried out, and the reliability of the scale indicates .81. Results were analysed using frequency counts, percentages, mean, and standard deviation with SPSS 25.0.

Findings revealed that essential information technologies such as web portals, computers, and internet facilities were widely available and frequently used by record officers. The results further indicated that the level of technology utilisation was high (x̅ = 2.13), and record management practices in the selected institutions were effective (x̅ = 3.56).

The study concludes that the adoption of information technology significantly enhances record management efficiency, enabling timely document retrieval and improved organisational workflow. It recommends that university authorities provide comprehensive ICT training in database management, online examination handling, and management information systems, while ensuring that ICT infrastructure remains accessible for sustainable and improved record management practices.